Loneliness in later life: how to spot it and what helps
Signs that an older relative may be lonely, simple ways to help them reconnect, and the local and national support available in North London.
Loneliness isn't the same as being alone. Some people live alone happily, while others feel lonely in a busy household. In later life, bereavement, retirement, giving up driving, hearing loss or family moving away can all leave someone feeling cut off. Loneliness is linked to poorer physical and mental health, so it's worth taking seriously.
Signs someone may be lonely
- Long phone calls, or reluctance to end visits
- Going out less, or giving up hobbies they used to enjoy
- Changes in sleep, appetite or personal care
- Seeming low, anxious or irritable
- Talking a lot about the past or people who have died
- Spending more time talking to cold callers, which can also increase the risk of scams
Starting the conversation
- Ask open questions, such as "What have you been up to this week?", rather than "Are you lonely?"
- Listen without rushing to fix things. Feeling heard matters.
- Focus on what they enjoy and what they'd like to do more of.
- Start small. A weekly coffee or a short trip out can be easier to say yes to than joining a group.
Practical ways to help
- Regular calls at set times give people something to look forward to.
- Help with video calls, so grandchildren and friends further away can stay in touch.
- Hearing and eye tests. Untreated hearing loss in particular can make conversation tiring and isolating.
- Getting out and about. Older Londoners may be eligible for a Freedom Pass for free travel, and TfL Dial-a-Ride offers door-to-door transport for people who can't easily use public transport.
- Local groups, such as lunch clubs, libraries, faith groups and community centres.
- Befriending services that offer regular phone calls or visits from volunteers.
Support in North London and nationally
- Your GP practice. Ask about a social prescribing link worker, who can connect people with local activities and support.
- Local Age UK and community organisations in Camden, Islington, Barnet, Haringey, Hackney and Enfield run clubs, befriending and advice services.
- The Silver Line Helpline from Age UK offers free, confidential friendship and conversation, day or night, on 0800 4 70 80 90.
- Age UK Advice Line: 0800 678 1602, or visit ageuk.org.uk.
How companionship care can help
Companionship care is about time and conversation as much as practical help. Carers can share a cup of tea and a chat, go along to the shops, a café or an appointment, help with hobbies and support someone to keep in touch with family and friends. Seeing the same familiar faces helps real friendships grow. Our visits last at least an hour, so there's always time to talk. Find out more about companionship care.
If you're caring for a parent while working, our guide for working carers explains your rights and where to find support.
Frequently asked questions
Is loneliness a health issue?
Yes. Loneliness is linked to poorer physical and mental health. A GP can help, including by referring someone to a social prescribing link worker.
What is companionship care?
Companionship care focuses on conversation, company and getting out and about, such as shopping, café trips, hobbies and appointments, often alongside light practical help at home.
How can I help a parent who says they're fine?
Start small and focus on what they enjoy. A regular call, a short trip out or one visit a week can be easier to accept than a big change.
This guide is general information about care in England and isn't medical, legal or financial advice. Last reviewed 15 October 2026.