The Care Quality Commission independently assesses health and social care services in England. Following its 2026 assessment, CQC rated Hedgerow Homecare Good overall, and Good in all five key questions.
CQC looked at people's experiences, how care is delivered and how Hedgerow is run. These are the findings that matter most to families choosing care.
CQC found that people were protected from avoidable harm, risks were assessed and managed, medicines were handled safely and staff received appropriate training.
People were supported by the same regular carers. CQC recorded that carers arrived on time, visits were not rushed, and recruitment, induction, training and competency checks were in place.
“It is exceptional continuity of care.”
CQC found that people's needs and choices were assessed before care began, families were involved, and care plans were regularly reviewed as circumstances changed.
Hedgerow worked with external healthcare professionals, provided specialist training where required and matched carers' skills and training to people's individual needs.
CQC noted that most people supported by Hedgerow had complex health conditions.
CQC found that carers treated people with kindness and compassion and that clients had good relationships with the regular carers supporting them.
People's preferences were considered when matching carers, including opportunities to meet different care workers and say who they felt most comfortable with.
“My care worker is absolutely first class.”
“The care worker is kind and gentle.”
Some people told CQC they had been cared for by the same staff for many years.
CQC found that care reflected people's individual needs and preferences and that Hedgerow responded when clients or families needed changes.
Relatives could access care plans and daily records electronically, helping them remain informed and involved.
“If I ever need something, I just call the office. They are very responsive.”
CQC also recognised Hedgerow's work supporting people with complex healthcare needs and people approaching the end of their lives.
CQC found Hedgerow was consistently managed and well-led, with leadership and culture supporting high-quality, person-centred care.
Clients had regular contact with managers, staff felt supported, and systems were in place to audit the service, respond to feedback and make improvements.
“We are lucky to have them.”
“The managers are very responsive.”
“Things could not be better.”
“The care workers are brilliant. I cannot fault them.”
“Our care worker is like part of the family now.”
“The staff go above and beyond … They are brilliant.”
“Care workers are amazing and professional.”
CQC is the independent regulator of health and adult social care in England. It rates services as Outstanding, Good, Requires improvement or Inadequate, by looking at five key questions. A Good rating means the service is performing well and meeting CQC's expectations.
Hedgerow on cqc.org.ukRead genuine, independent reviews from people and families who have experienced care from Hedgerow Homecare.
