Who are the CQC?
read about our latest inspection
The CQC or Care Quality Commission is the independent regulator of health and adult social care in England.
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The Care Quality Commission (CQC) is the independent regulator of health and social care services in England.
Their role is to ensure that care services deliver safe, effective, compassionate, and high-quality care, while also promoting continuous improvement across the sector.
The CQC monitors, inspects, and regulates services. They then publish their findings openly to help people make informed choices.
As part of every inspection, the CQC assesses five key areas:​
Scroll down to see what the CQC had to say about Hedgerow Homecare.
We received a 'GOOD' rating in all 5 of the test categories
SAFE
Good ✓
Care staff were able to tell us how they could recognise abuse and knew how to report it appropriately. Risk assessments were detailed and specific to the person’s individual needs and requirements.
People were supported to have their medicines safely.
Robust recruitment processes were adhered to, to ensure that only suitable staff were recruited.
EFFECTIVE
Good ✓
Care staff received regular training to effectively carry out their role. Care staff were supported in their role through regular supervisions.
Where people required support with their nutrition and hydration, their dietary preferences, likes and dislikes had been recorded in their care plan.
People had access to health and social care professionals and were supported in this area by the care staff supporting them, where required.
WELL-LED
Good ✓
Service users and relatives knew the registered manager and were able to raise any concerns or issues at any time. Several quality assurance systems were in place which assessed the standard of care provision with a view to learning and making improvements.
There was an open and transparent culture within the service where good practice was identified and encouraged.
CARING
Good ✓
People and relatives told us that care staff were caring and treated them with respect and dignity.
Staff were described as kind and attentive, often going out of their way to provide reassurance and emotional support.
Care plans were detailed and person-centred, clearly reflecting individual needs, preferences, and routines.
People were supported to make informed decisions about the care they received, and their choices were listened to and respected.
RESPONSIVE
Good ✓
Service users were actively engaged in making decisions about their care.
Staff took time to listen and respond to individual needs, adapting care plans when preferences or circumstances changed. The service had not received any formal complaints since they had begun providing care and support.
Where minor issues or concerns were raised, there was clear evidence that the registered manager had systems in place to ensure these were addressed promptly and recorded appropriately.